MacBook Keyboard Stopped Working? Try These Troubleshooting Tips

If your MacBook keyboard is acting up, it won’t be much help. Whether it is one key or all of them, your work will surely suffer not to mention your emotional disposition because eventually, you will get frustrated and disappointed. You should not let negative things cloud your goals. The good news is that you are not alone because these days, many users are complaining about the Macbook keyboard not working.

You must know that keyboard problems have become such an issue that Apple started to apologize. If you have this kind of problem, it is time that you put matters to your hand. Here are some troubleshooting tips that you can consider if your MacBook starts to act up:

Clean your keyboard

The basic thing that you should do is to clean your MacBook keyboards. You must remember that cleaning is a recommended fix for your unresponsive keyboards. For this to work, you should consider the following instructions:

  • Gather things like compressed air as well as straw. These are important to control airflow.
  • To start cleaning, you need to hold the MacBook at a 75-degree angle.
  • Using the compressed air, you should spray the keyboards from right to left.
  • The next thing to do is rotate MacBook into its left side and then spray again from left to right.
  • The challenge here is it is difficult to get rid of the dust without removing the whole keyboard.

Constantly check for updates

The next obvious thing to do is to constantly check for system updates. You must check for updates because an outdated driver, firmware or operating system can affect the functions of the keyboards.

To check for any updates, you can consider the following things:

  • You should first open the App Store.’”
  • Click on the “Updates” icon. If the updates are available, you can simply click on “Update” or “Update All Button” to install properly.
  • It is easier on your part if you set your MacBook to check for automatic updates. To set this, you should go to the “System Preferences” then “App Store” and then tick the “Automatically check for updates”.

Start deleting latest apps

If the keyboards became unresponsive after downloading a new app, it is time that you delete it. This conflict is common and if you ignore it, it can keep other things out of sync.

The best thing to do here is to delete the latest apps and check if your keyboards regain their function. However, if this does not work, you can easily reinstall them. When it comes to deleting apps, there are two ways you can do it – through Finder and Launchpad. 

If you delete using the Launchpad, you can simply click on the Launchpad icon and then guide the pointer over the app you want to delete then press and hold it until all icons start to shake. After this, you can just click the Delete button.

If you want to delete the app using Finder, you can simply click on the Finder and Applications. You will be directed to a list and you just find the app that you want to get rid of and drag it to the Trash folder. To permanently remove the app, you should Empty Trash.

What if your keyboard is still giving you grief?

If nothing seemed to work after cleaning, updating and deleting apps, it is time that you consider Apple’s Keyboard Service Program.  This service program is specifically for MacBook and MacBook Pro. It is designed to give free service and repair for MacBooks with problematic keyboards.

However, before you apply, you should know that this service is not quick. Here’s what you should do:

  • The first step is to contact an Apple Authorized Service Provider & Check if you have AppleCare for your Macbook.
  • You have to be aware of the existing issues with your device even if they are not related to your keyboard problem because Apple will rectify it and they will charge you for that.
  • It is recommended that you backup before you send your MacBook for repair.
  • You have to know that if you already spent money on keyboard replacements, Apple said they would reimburse you.
  • Bring your device and they will verify if you are qualified for the repair program. As long as your device is one of the following – MacBook Retina 12 inch 2015, MacBook Retina 12 inch 2016, MacBook Retina 12 inch 2017, MacBook Air Retina 13 inch 2018, MacBook Pro 13 inch 2016 (two Thunderbolt 3 Ports), MacBook Pro 13 inch 2017 (two Thunderbolt 3 Ports), MacBook Pro 13 inch 2016 (four Thunderbolt 3 Ports), MacBook Pro 15 inch 2016, MacBook Pro 15 inch 2017, MacBook Pro 13 inch 2018 (four Thunderbolt 3 Ports), MacBook Pro 13 inch 2019 (four Thunderbolt 3 Ports), and MacBook Pro 15 inch 2019.
  • More importantly, you have to remember that this program only covers eligible MacBook and MacBook Pro models for 4 years after the retail sale

Final words

If you encounter keyboard and trackpad problems, it is ideal that you consult professionals like contacting Apple Support or visiting authorized service providers immediately. Remember that without the two, it is impossible to get productive and finish deliverables.

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