It seems that Google is trying to cover all its bases and hence has announced a new way that can help you get tech support via Twitter. The official Android account on Twitter is primarily meant to announce new features, products, and initiatives. Twitter is often criticized for being a tool for distraction and disinformation, although can be used as a tool to aid others.
This news was announced by google on twitter yesterday thereby confirming that people need to tweet their questions along with the #AndroidHelp hashtag in order to get a response.
— Android (@Android) January 27, 2020
As per a post on r/Android by an account called AndroidOSSupport says the tech support is devoted to general troubleshooting, security, identity and authentication, accessibility, and “many other Android features.”
However, the Android Twitter account will not help you with device-specific issues and therefore you will have to keep in touch with your device manufacturer’s support handles.